Refund policy

Returns and Refunds

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Email contact@shilajituk.co.uk with your order number and we'll reply with our returns address. Please send the jar back within 14 days of telling us.

You pay the cost of sending it back. We recommend a tracked service.

We'll refund what you paid, plus any standard delivery charge, within 14 days of receiving the jar back (or of you showing proof of postage, if that's sooner). If the jar has been opened and some of the resin used, we'll reduce the refund to reflect the loss in value.

Damaged, faulty or wrong item?

Email us as soon as you can with your order number and a photo of the problem. We'll send a replacement or give you a full refund, whichever you prefer. If we need the item back, we'll pay for the return.

Refunds

Refunds go back to your original payment method. Your bank may take a few days to show them.

This policy doesn't affect your legal rights under the Consumer Rights Act 2015.