Terms of service

Terms of Sale

Last updated: 4 November 2026

1. About us

Shilajit UK is a trading name of Moon Ventures Ltd, a company registered in England and Wales (company number 11146577). Our registered office is 2 Chapel Street, Brierfield, Nelson, BB9 5HJ.

You can contact us by email at contact@shilajituk.co.uk or through our Contact Us page.

2. These terms

These terms apply when you buy from www.shilajituk.co.uk. Please read them together with our Delivery, Returns & Refunds and Privacy policies. We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

3. Our product

Our shilajit resin is sold as a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. Please follow the directions on the label and do not exceed the recommended daily amount. Food supplements should not be used as a substitute for a varied diet and a healthy lifestyle.

Shilajit is not suitable for children. If you are pregnant or breastfeeding, take medication or have a medical condition, speak to your GP or pharmacist before using it.

Shilajit is a natural product, so its colour, texture and taste can vary slightly between batches. Product photos are for illustration.

The information on our website is for general information only and is not medical advice.

4. Placing an order

When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we send that confirmation email. If we can't fulfil your order, for example because an item is out of stock or a price on our website was clearly wrong, we'll let you know and refund any payment in full.

5. Prices and payment

Prices are shown in pounds sterling. Delivery charges are shown at checkout before you pay. For orders to the USA, prices may be shown in US dollars, and US import duty is calculated and charged at checkout. Payment is taken when you place your order.

6. Subscriptions

If you choose Subscribe & Save, you pay the subscription price shown on the product page for your first order, and then every 4 weeks when each new order is created, until you cancel. There's no minimum term. You can skip, pause or cancel at any time in your account or by emailing contact@shilajituk.co.uk. Our Subscription cancellation policy has the details. If you subscribed through PayPal before 3 November 2026, you can also cancel through your PayPal account.

7. Delivery

Delivery options, charges and timescales are set out in our Delivery policy. Your order becomes your responsibility once it has been delivered to the address you gave us. If we haven't delivered within 30 days of your order, you can cancel and we'll give you a full refund.

8. Cancelling, returns and faulty items

You can cancel your order within 14 days of receiving it. Our Returns & Refunds policy explains how, and what to do if an item arrives damaged, faulty or wrong.

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your legal rights. For more information, contact Citizens Advice.

9. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.

We only supply our products for private use. If you buy for business or resale purposes, we have no liability to you for any loss of profit, loss of business or business interruption.

10. Using our website

Please don't misuse our website, for example by trying to interfere with how it works or by copying our content without permission. We may suspend or remove access to the website at any time.

11. Your personal information

We use your personal information as set out in our Privacy Policy.

12. Problems and disputes

If you have a problem, please contact us first and we'll do our best to put it right. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.